• Frequently Asked Questions

    1. About these FAQs
    2. What is the status of my payment?
    3. Why did I receive a check or credit?
    4. Why didn’t I receive a check or credit?
    5. How was my payment calculated?
    6. Can I dispute my award or receive more money?
    7. How do I deposit my check that says “For Deposit Only?
    8. How can I receive a new check if I lost mine?
    9. How can I have my check reissued under a new name (e.g. last name change)?
    10. When will my check be reissued?
    11. Can you update my address and re-mail my check?
    12. What do I do if the person on the check is deceased?
    13. What do I do if the person on the check is now under guardianship/gave me power of attorney?
    14. Can I request a check instead of an account credit?
     
    1. What is this lawsuit about?
    2. What is an overdraft fee?
    3. Why is this a class action?
    4. Why is there a Settlement?
    5. Who is included in the Settlement?
    6. What other benefits does the Settlement provide?
    7. What am I giving up to stay in the Settlement Class?
    8. How do I receive a payment or Account credit?
    9. How do I get out of the Settlement?
    10. Do I have a lawyer in this case?
    11. How will the lawyers be paid?
    12. How do I tell the Court that I do not like the Settlement?
    13. The Court’s Final Approval Hearing
    14. How do I get more information?
     
    1. About these FAQs

      These FAQs (answers to frequently asked questions) summarize the lawsuit, the Settlement, your legal rights, the benefits available, who is eligible for those benefits, and how to get them. For a more detailed and precise explanation of your legal rights and options, you can review the Settlement Agreement here.

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    2. What is the status of my payment?

      Eligible Settlement Class Members who have open Accounts at Community Bank and are entitled to Settlement payments will receive them by account credit on January 31, 2014.

      Eligible Settlement Class Members who no longer have Accounts with Community Bank and are entitled to Settlement payments will receive them by check. Check mailing occurred on January 31, 2014. Please be patient in waiting for your check to arrive.

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    3. Why did I receive a check or credit?

      Pursuant to the terms of the Settlement, Settlement Class Counsel and their experts determined that you were an eligible Settlement Class Member who previously incurred eligible Overdraft Fees (see Question 19).

      If your Community Bank Account is currently open, you received an account credit on January 31, 2014. If your Community Bank Account has been closed, a check was mailed to you. The account credit or check you received represents your portion of the Settlement.

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    4. Why didn’t I receive a check or credit?

      If you received postcard notice but did not receive a check, then you are not eligible for a payment under the Settlement because your Account was closed with a negative balance and the amount of the payment that would otherwise be provided for in the Settlement was insufficient to make the balance in that Account positive.

      If you have an open Community Bank Account, please make sure to double check your account statement and/or online banking for a credit that may have been applied by Community Bank on January 31, 2014.

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    5. How was my payment calculated

      Award calculations were done separately for each individual Settlement Class Member using that class member’s own Account and Overdraft Fee history and applying the formula set forth in the Court-approved Settlement Agreement. Not every Overdraft Fee that was charged is eligible for payment under this Settlement; in general, only those Overdraft Fees that would not have been assessed but for the high to low posting order were eligible for compensation under the Settlement.

      Only a small percentage of all Overdraft Fees charged to Community Bank (see Question 19 customers were affected by high to low posting. And, of the Overdraft Fees that were eligible, only a portion or a percentage of those fees is payable to each Settlement Class Member as their pro rata share of the Net Settlement Fund.

      The Settlement Agreement is available here and describes, in detail, the calculation and allocation of Settlement Funds.

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    6. Can I dispute my award or receive more money?

      No. The deadline to object to the Settlement was October 13, 2013. The Court approved the Settlement on November 12, 2013 (see Question 27).

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    7. How do I deposit my check that says “For Deposit Only”?

      If your Settlement check is for $100.00 or more, it has a “For Deposit Only” restriction as a fraud prevention measure. If you are unable to deposit the Settlement check into your bank account and/or unable to cash the check at another bank or check cashing agency, you may request that a replacement check be issued to you without the “For Deposit Only” restriction.

      To request a replacement check, please return the original check to the Settlement Administrator at Community Bank Overdraft Settlement, PO Box 6659, Portland, OR 97228-6659, accompanied by a signed written request asking that a replacement check be issued and mailed to you. Please include an instruction that the replacement check be issued to you without the ‘For deposit only’ restriction.

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    8. How can I receive a new check if I lost mine?

      If you have lost the Settlement check, you may request that a replacement check be issued and mailed to you. To request a replacement check, you must submit a signed written request to the Settlement Administrator at Community Bank Overdraft Settlement, PO Box 6659, Portland, OR 97228-6659, asking that a replacement check be issued and mailed to you. The replacement check will be issued and mailed to you.

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    9. How can I have my check reissued under a new name (e.g. last name change)?

      First, please go to your financial institution in which you are a current account holder as they may cash the check if the documentation regarding the status of your name change is presented.

      If your bank will not cash or deposit your check, please return the original check to the Settlement Administrator at Community Bank Overdraft Settlement, PO Box 6659, Portland, OR 97228-6659, accompanied by a signed written request asking that a replacement check be issued and mailed to you. Please include instructions for the name that should be included on the replacement check. You do not need to provide documentation for the name change.

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    10. When will my check be reissued?

      The check will be reissued within 3 to 4 weeks after the Administrator receives the written request and any required supporting documents.

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    11. Can you update my address and re-mail my check?

      Yes. Please send a letter requesting a reissuance of your check that includes your former and current mailing addresses to Community Bank Overdraft Settlement, PO Box 6659, Portland, OR 97228-6659.

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    12. What do I do if the person on the check is deceased?

      First, please go to your financial institution in which you are a current account holder as they may cash/deposit the check if documentation regarding the status of the account holder and your status as the beneficiary/executor is presented.

      If your Settlement check is for $100.00 or greater and your bank will not cash the check, please return the original check to the Settlement Administrator, along with a letter of instruction, proof of beneficiary/executor and proof of death of the person named on the check (i.e., copy of death certificate).

      If your Settlement check is for an amount less than $100.00 and your bank will not cash the check, please return the original check to the Community Bank Overdraft Settlement, PO Box 6659, Portland, OR 97228-6659, along with a request letter, signed under penalty of perjury, declaring that you are lawfully designated to receive the funds on behalf of the deceased class member.

      Please send the original check, written reissue request and any supporting documentation to Community Bank Overdraft Settlement, PO Box 6659, Portland, OR 97228-6659.

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    13. What do I do if the person on the check is now under guardianship/gave me power of attorney?

      First, please go to your financial institution in which you are a current account holder as they may cash/deposit the check if documentation regarding the status of the claimant and your status as the guardian/power of attorney is presented.

      If your Settlement check is for $100.00 or greater and your bank will not cash the check, please return the original check to the Community Bank Overdraft Settlement, PO Box 6659, Portland, OR 97228-6659, along with a letter of instruction and proof of guardianship or power of attorney.

      If your check is for an amount less than $100.00 and your bank will not cash the check, please return the original check to the Community Bank Overdraft Settlement, PO Box 6659, Portland, OR 97228-6659, along with a letter, signed under penalty of perjury, declaring that you are lawfully designated to receive the funds on behalf of the class member.

      Please send the original check, written reissue request and any supporting documentation to Community Bank Overdraft Settlement, PO Box 6659, Portland, OR 97228-6659.

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    14. Can I request a check instead of an account credit?

      No. The Settlement Agreement specifies what categories of Settlement Class Members received an account credit or a mailed check. In general, Settlement Class Members who no longer have an Account received a mailed check, and Settlement Class Members who currently have an Account received an account credit.

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    15. What is this lawsuit about?

      The lawsuit concerns whether Community posted Debit Card Transactions in order from highest to lowest dollar amount, increasing the number of Overdraft Fees assessed to its customers. The lawsuit claims that, instead of declining transactions when an Account had insufficient funds to cover transactions, Community authorized the transactions and then processed them in highest to lowest dollar order, which had the effect of increasing the number of Overdraft Fees the bank charged its customers.

      The complaint in the lawsuit is posted here, and contains all of the allegations and claims asserted against Community. Community denies the claims in the lawsuit and maintains there was nothing wrong about the posting order used.

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    16. What is an overdraft fee?

      An overdraft fee is any fee assessed to an account when paying an item at a time when the account has insufficient funds to cover the item. Fees charged to transfer balances from other accounts are excluded.

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    17. Why is this a class action?

      In a class action, one or more people called “Class Representatives” (in this case, two Community customers who were assessed Overdraft Fees) sue on behalf of themselves and other people with similar claims. Together, all the people with similar claims (except those who exclude themselves) are members of a “Settlement Class.”

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    18. Why is there a Settlement?

      The Court has not decided in favor of the Plaintiffs or Community. Instead, both sides have agreed to a Settlement. By agreeing to the Settlement, the parties avoid the costs and uncertainty of a trial, and Settlement Class Members receive the benefits described in this notice. The proposed Settlement does not mean that any law was broken or that Community did anything wrong. Community denies all legal claims in this case. Plaintiffs and their lawyers think the proposed Settlement is best for everyone who is affected.

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    19. Who is included in the Settlement?

      If you received notice of the Settlement by a postcard addressed to you, then you are a member of the Settlement Class. But even if you did not receive a postcard, you may be a member of the Settlement Class, as described below.

      You are a member of the Settlement Class if you:

      • Had a Community consumer deposit Account that was accessible with a Community Debit Card between July 20, 2006 and August 15, 2010, and  
      • Were charged one or more Overdraft Fees as a result of Community’s practice of posting Debit Card Transactions from highest to lowest dollar amount

      To be included in the Settlement Class, you must have had one or more Overdraft Fees caused by Debit Card Transactions posted high to low by dollar amount in your Account on a single day during the time period listed above. If you did not receive a postcard addressed to you, but believe you are a Settlement Class Member, please contact the Settlement Administrator.

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    20. What other benefits does the Settlement provide?

      In addition to the $2,500,000 Settlement Fund, Community has agreed that it shall either continue its current practice of posting by low to high dollar amount or it will post by chronological order for two (2) years from the Effective Date of the Settlement. Further, Community has agreed that that for a period of two (2) years from the Effective Date it shall continue its current practices of: (a) assessing a maximum of four (4) Overdraft Fees to a single account on any given day; and (b) not assessing an Overdraft Fee unless an account is negative by five dollars ($5.00) or more.

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    21. What am I giving up to stay in the Settlement Class?

      Unless you excluded yourself from the Settlement, you cannot sue or be part of any other lawsuit against Community about the issues in this case. Unless you excluded yourself, all of the decisions by the Court will bind you. The Settlement Agreement is available here and describes the claims that you give up if you remain in the Settlement.

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    22. How do I receive a payment or Account credit?

      Settlement Class Members who were charged Overdraft Fees as a result of posting of Debit Card Transactions from highest to lowest dollar amount will receive payments from the Settlement automatically in the form of an Account credit or by check. If you are entitled to a payment for Overdraft Fees charged to your Account, you do not have to do anything in order to receive that payment. As long as you did not exclude yourself from the Settlement, the payment will be made automatically by Account credit or by check mailed to you at the address Community has on file. Please contact the Settlement Administrator if you change your address.

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    23. How do I get out of the Settlement?

      It is no longer possible to exclude yourself from the Settlement. All timely exclusion requests must have been submitted no later than October 13, 2013.

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    24. Do I have a lawyer in the case?

      The Court has appointed a number of lawyers as “Class Counsel” to represent all members of the Settlement Class. They include:

      Jeffrey M. Ostrow, Esq.
      Jason H. Alperstein, Esq.
      KOPELOWITZ OSTROW P.A.
      200 SW 1st Avenue, 12th Floor
      Fort Lauderdale, FL 33301
      Kenneth J. Grunfeld, Esq.
      GOLOMB & HONIK
      1515 Market Street, Suite 1100
      Philadelphia, PA 19102

      You will not be charged for contacting these lawyers. If you want to be represented by your own lawyer, you may hire one at your own expense.

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    25. How will the lawyers be paid?

      Class Counsel intend to request up to thirty-three percent (33%) of the value of the Settlement for attorneys’ fees, plus reimbursement of the costs and expenses of prosecuting the class action. The fees and expenses awarded by the Court will be paid out of the Settlement Fund. The Court will decide the amount of fees to award. Class Counsel will also request that Service Awards of $5,000.00 each be paid from the Settlement Fund to the two Plaintiffs for their service as representatives on behalf of the whole Settlement Class.

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    26. How do I tell the Court if I do not like the Settlement?

      It is no longer possible to object to the Settlement. All objections must have been submitted no later than October 13, 2013.

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    27. The Court’s Final Approval Hearing

      The Court held a Final Approval Hearing on November 12, 2013 at 10:30 am, at the United States District Court for the Middle District of Pennsylvania, located in Courtroom 4, 235 North Washington Avenue, Scranton, PA 18503. At this hearing, the Court considered whether the Settlement was fair, reasonable, and adequate. The Court also considered the request by Class Counsel for attorneys’ fees and expenses. After the hearing, the Court approved the Settlement, awarded Class Counsel Attorneys’ fees representing 30% of the Settlement Fund plus certain expenses, and awarded the Service Awards to the Class Representatives.

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    28. How do I get more information?

      This website summarizes the proposed Settlement. More details are in the Settlement Agreement. For a complete, definitive statement of the Settlement terms, refer to the Settlement Agreement. You also may write with questions to the Settlement Administrator at PO Box to 6659, Portland OR 97228-6659 or call the toll-free number, 1-866-752-0071.

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